Returns & Refund policy

At nayi studio, we encourage transparency and satisfaction. Here is all you need to know about our returns & refund policy. 

 

RETURNS

If you're not satisfied with order and you would like to return the products to be refund, we can do it.

Contact us at contact.nayistudio@gmail.com so we will send you a return form to print, fill and put inside the parcel. 

You can return the products up to 14 calendar days after receiving your order. You can only return the item if the item is undamaged and unworn.

Warning: Earrings can't be returned or exchanged due to security reasons.

At nayi studio, we only have free returns with PayPal. If you didn't pay with Paypal, then you are responsible for the return costs.

 

REFUND

You will have a full refund from nayi studio if: 

- you didn't receive the right product.

- you didn't receive your order within the guaranteed delivery time (40 days).

- the product has been damaged upon arrival.

 

You won't have a full refund from nayi studio if: 

- you didn't receive your order because of a mistake on your side (wrong shipping information for example).

- you didn't receive your order because of circumstances outside nayi studio's control (natural disaster or customs for example).

- the product has been damaged after arrival.

 

For any additional questions, don't hesitate to contact us at contact.nayistudio@gmail.com